{"id":218,"date":"2019-09-02T21:27:27","date_gmt":"2019-09-02T19:27:27","guid":{"rendered":"https:\/\/www.bellingua.ch\/?page_id=218"},"modified":"2023-05-09T14:12:28","modified_gmt":"2023-05-09T12:12:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.bellingua.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span lang=\"EN-GB\">FAQ <a href=\"https:\/\/www.bellingua.ch\/en\/german-courses-zurich\/\">Courses<\/a> in general<\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>General<\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;What does the %22hybrid%22 in your language school stand for?&#8221; _builder_version=&#8221;4.21.0&#8243; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">Our courses are taught in a hybrid way. Students can decide <strong>before each lesson<\/strong> whether they would like to come to Zurich or join their course via video link. The content, exercises and teaching materials remain the same. We use &#8220;Whereby&#8221; for video conferencing which requires no account and login and works in any modern browser such as Chrome, Safari and Firefox.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Why is Bellingua unique?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">We are the only German language school in Zurich known to us that specializes in <strong>fast-learning adults<\/strong>. Thanks to our unique features such as the hybrid course model, the money-back guarantee and the regular oral and written performance assessments, we are able to meet their specific needs.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What does %22flexible for everyday life%22 mean at Bellingua?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Flexibility<\/strong> in terms of location (in the classroom or via video link), flexibility in terms of contracts (they can be cancelled or amended any time) and a variety of courses at different times of day means that almost anybody will find a suitable German course at Bellingua.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What does \u201cfast-learning\u201d mean for Bellingua?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">Our customers typically have a university degree and are <strong>highly motivated<\/strong>. The <strong>pace in our courses is high<\/strong> and through regular <strong>performance assessments<\/strong> we ensure that the groups remain homogeneous. We guarantee the passing of the Goethe certificate exams (see terms and conditions). The success rate of our students is practically 100%.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;When can I start?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h6><span lang=\"EN-GB\">For beginners without any previous knowledge, new courses start every few weeks (see <a href=\"https:\/\/www.bellingua.ch\/en\/classes\/course-starts-and-holidays\/\">course starts<\/a>).<\/span><\/h6>\n<p><span lang=\"EN-GB\">Students with previous knowledge write a <strong>placement test<\/strong>. The course start is decided together based on the test result. Intensive courses start every Monday, semi-intensive courses every 14 days, provided there are free places in the relevant course.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span lang=\"EN-GB\">Individual learning<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;How much time do I have to spend on homework?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">You should expect about <strong>two hours<\/strong> of homework per day.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I am temporarily unable to come to Zurich for the course due to illness, holidays etc. Can I join the course via video link?&#8221; _builder_version=&#8221;4.21.0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">Yes, you can choose <strong>at any time<\/strong> between coming to the classroom in Zurich or joining your course via video link. We use &#8220;Whereby&#8221; for video conferencing which requires no account and login and works in any modern browser such as Chrome, Safari and Firefox.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I was sick for two days last week and did not take part in the course. Can I make up for the days I missed the course?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">You can access the\u00a0<strong>lesson materials<\/strong>\u00a0online so that you don&#8217;t fall behind. If you wish, you can also book <strong>private lessons<\/strong> to catch up on the material you missed.\u00a0<\/span><span lang=\"EN-GB\">The missed lessons cannot be made up in another course.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;The lessons do not meet my expectations. What can I do?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div id=\"page-body\">\n<div class=\"wrapper floatholder\">\n<div class=\"wrapper-t\">\n<div class=\"wrapper-b\">\n<div class=\"wrapper-l\">\n<div class=\"wrapper-r\">\n<div class=\"wrapper-tl\">\n<div class=\"wrapper-tr\">\n<div class=\"wrapper-bl\">\n<div class=\"wrapper-br\">\n<div id=\"middle\">\n<div class=\"background\">\n<div id=\"main\">\n<div id=\"main_container\" class=\"clearfix\">\n<div id=\"mainmiddle\" class=\"floatbox\">\n<div id=\"content\">\n<div id=\"content_container\" class=\"clearfix\">\n<div class=\"floatbox\">\n<div class=\"item-page\">\n<p><span lang=\"EN-GB\">Your feedback is very important to us. You can contact our office directly or send us an e-mail to <a href=\"mailto:feedback@bellingua.ch\">feedback@bellingua.ch<\/a>. The <strong>person in charge of quality assurance<\/strong> will contact you immediately and try to find a solution. You can also end or the course at any time (one week&#8217;s notice) or take a break and change to another course.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I am better than the others. What options do I have?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">If your exam grades are consistently above average, we will clarify individually whether you can <strong>skip any modules<\/strong>.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span lang=\"EN-GB\">Learning in class<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Our group has 9 people, will more people join us?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\"><strong>No<\/strong>, the maximum group size is guaranteed by contract and is 9 students.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is any language other than German spoken in class?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\"><strong>No<\/strong>, from the start, only German is spoken in the lessons.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What happens if a student has difficulties and lowers the level of the class?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">In case of insufficient performance (three grades below 4), one has to <strong>repeat<\/strong> the course or parts of the course or stop the course.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How often do the teachers change?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">Our teachers are all permanent employees. Usually one teacher teaches a <strong>whole level<\/strong> (e.g. C1 = 10 weeks intensive course).<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Are topics repeated when new students join the course?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\"><strong>No<\/strong>, the courses follow a fixed curriculum that is not changed when new students join. Thanks to our placement test, this is not necessary. In special cases we support new students with private lessons to help them catch up.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"p2\"><span lang=\"EN-GB\">Amending your contract<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;I still have 10 weeks of intensive course booked, but would like to change to an evening course starting next week. Is that possible?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p2\"><span lang=\"EN-GB\">You can stop your current course at any time, provided you give <strong>one week&#8217;s notice<\/strong> to the end of the week. If there is a space available, you can change to an evening course.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I have booked a course for 30 weeks, but now I would like to finish earlier because I will start a job. Is the money lost?&#8221; admin_label=&#8221;Umschalter&#8221; _builder_version=&#8221;4.21.0&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span lang=\"EN-GB\">No, you can cancel the course at any time without giving any reason by giving <strong>one week&#8217;s notice<\/strong> to the end of a calendar week.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span lang=\"EN-GB\">Additional services<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Does Bellingua arrange host families or accommodation?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">We have a <strong>list<\/strong> of places to stay, but we do not handle the booking process. We also do not arrange host families.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span lang=\"EN-GB\">Financial matters<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Do you pay the full price for a week with public holidays?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">Yes, but we <strong>compensate for lessons<\/strong> that are cancelled, i.e. you get the agreed number of lessons for each week.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I pay for the course in instalments?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">Yes, we can send you <strong>monthly bills<\/strong> at no extra cost.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Online<\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;What program is used for teaching via video link?&#8221; _builder_version=&#8221;4.21.0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">We use <strong>Whereby<\/strong> as our video conferencing platform. You do not need an account or a special program. Whereby works with Chrome, Firefox or Safari. We will send you the link to your online classroom in advance. <a href=\"https:\/\/www.bellingua.ch\/en\/instructions-video-conference-with-whereby\/\">Here<\/a> you can find detailed information on the technology.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What is the difference between joining via video link and being in the actual classroom?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">Our courses are taught in a hybrid way. Students can decide before each lesson whether they would like to come to Zurich or join their course via video link. The content, exercises and teaching materials <strong>remain the same<\/strong>.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I test the video link with someone before the course starts?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">Yes, someone from the office runs a test with each new student before the start of the course to see if everything works. You will be shown the most important things and functions.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I have technical problems, for example with the sound. Who do I contact?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">We have listed the most common problems and the solutions to them <a href=\"https:\/\/www.bellingua.ch\/en\/instructions-video-conference-with-whereby\/\">here<\/a>. Our <strong>office staff<\/strong> will be happy to assist you if that doesn&#8217;t help.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I could not attend the course due to technical problems. Can I make up for it?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span lang=\"EN-GB\">You can access the\u00a0<strong>lesson materials<\/strong>\u00a0online so that you don&#8217;t fall behind. If you wish, you can also book <strong>private lessons<\/strong> to catch up on the material you missed.<\/span><\/p>\n<p><span lang=\"EN-GB\">The missed lessons cannot be made up in another course.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Courses in generalGeneralOur courses are taught in a hybrid way. Students can decide before each lesson whether they would like to come to Zurich or join their course via video link. The content, exercises and teaching materials remain the same. We use &#8220;Whereby&#8221; for video conferencing which requires no account and login and works [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-218","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/pages\/218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/comments?post=218"}],"version-history":[{"count":19,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/pages\/218\/revisions"}],"predecessor-version":[{"id":229,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/pages\/218\/revisions\/229"}],"wp:attachment":[{"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/media?parent=218"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/dipi_cpt_category?post=218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}