{"id":1944,"date":"2020-07-16T10:37:35","date_gmt":"2020-07-16T08:37:35","guid":{"rendered":"https:\/\/www.bellingua.ch\/?page_id=1944"},"modified":"2020-07-22T12:49:21","modified_gmt":"2020-07-22T10:49:21","slug":"instructions-video-conference-with-whereby","status":"publish","type":"page","link":"https:\/\/www.bellingua.ch\/en\/instructions-video-conference-with-whereby\/","title":{"rendered":"Instructions Video Conference with Whereby"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.27.4&#8243;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<h1>Step-by-step instructions for video conferencing with Whereby<\/h1>\n<p>Follow these instructions to set up your computer for Whereby.\u00a0See below for solutions to the most common problems.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_image src=&#8221;https:\/\/www.bellingua.ch\/wp-content\/uploads\/2020\/06\/Live-VideoBellinguaWebsite2.png&#8221; title_text=&#8221;Live-Video+Bellingua+Website+2&#8243; _builder_version=&#8221;4.4.5&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Required software<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p>You can use Whereby on your computer or your tablet. All you need is a modern web browser such as Chrome, Firefox or Safari. Explorer and Edge do not work.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Headphones, headset<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p>Please make sure you use headphones or a headset. This will noticeably improve the sound quality both for you and everyone else on the call.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Connect to power supply<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p>Video conferencing requires a relatively large amount of battery power. Therefore, please connect your computer to the power supply.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;3.29.2&#8243; custom_padding=&#8221;||0px|||&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; custom_margin=&#8221;|-708px||||&#8221; hover_enabled=&#8221;0&#8243;]<\/p>\n<h2>Troubleshooting<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>No sound or no picture<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li>\n<p>Quit Skype or Google Hangouts if they are open.<\/p>\n<\/li>\n<li>\n<p>Doublecheck you are using Chrome, Firefox, Opera or Vivaldi. (The most recent versions of Safari and Edge are only partially supported.)<\/p>\n<\/li>\n<li>\n<p>Try leaving the room and joining again.<\/p>\n<\/li>\n<li>\n<p>If none of this helps, check the program and system settings. Click <a href=\"https:\/\/whereby.helpscoutdocs.com\/article\/502-my-camera-and-microphone-arent-working\" target=\"_blank\" rel=\"noopener\">here<\/a> for more information.<\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Poor connection<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p>Video conferencing works best when your computer is connected to the router via the cable. If you use Wifi, you should preferably be in the same room as the Wifi router. If that does not work, restart the router.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Using your company computer<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.4.8&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p>On managed corporate computers, the settings required for a video call with Whereby may be blocked. Try using your home device or consult your company&#8217;s IT support. <a href=\"https:\/\/whereby.helpscoutdocs.com\/article\/519-i-keep-having-network-connection-issues\" target=\"_blank\" rel=\"noopener\">Here is some information<\/a> you can share with IT support.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.27.4&#8243;][et_pb_row _builder_version=&#8221;3.27.4&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.27.4&#8243;][et_pb_divider divider_position=&#8221;center&#8221; _builder_version=&#8221;3.27.4&#8243;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.27.4&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.27.4&#8243;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Step-by-step instructions for video conferencing with Whereby Follow these instructions to set up your computer for Whereby.\u00a0See below for solutions to the most common problems. Required software You can use Whereby on your computer or your tablet. All you need is a modern web browser such as Chrome, Firefox or Safari. Explorer and Edge do [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-1944","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/pages\/1944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/comments?post=1944"}],"version-history":[{"count":5,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/pages\/1944\/revisions"}],"predecessor-version":[{"id":2389,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/pages\/1944\/revisions\/2389"}],"wp:attachment":[{"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/media?parent=1944"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/www.bellingua.ch\/en\/wp-json\/wp\/v2\/dipi_cpt_category?post=1944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}