FAQ Courses in general

General

What does the "hybrid" in your language school stand for?

Our courses are taught in a hybrid way. Students can decide before each lesson whether they would like to come to Zurich or join their course via video link. The content, exercises and teaching materials remain the same.

Why is Bellingua unique?

We are the only German language school in Zurich known to us that specializes in fast-learning adults. Thanks to our unique features such as the hybrid course model, the money-back guarantee and the regular oral and written performance assessments, we are able to meet their specific needs.

What does "flexible for everyday life" mean at Bellingua?

Flexibility in terms of location (in the classroom or via video link), flexibility in terms of contracts (they can be cancelled or amended any time) and a variety of courses at different times of day means that almost anybody will find a suitable German course at Bellingua.

What does “fast-learning” mean for Bellingua?

Our customers typically have a university degree and are highly motivated. The pace in our courses is high and through regular performance assessments we ensure that the groups remain homogeneous. We guarantee the passing of the Goethe certificate exams (see terms and conditions). The success rate of our students is practically 100%.

When can I start?
For beginners without any previous knowledge, new courses start every few weeks (see course starts).

Students with previous knowledge write a placement test. The course start is decided together based on the test result. Intensive courses start every Monday, semi-intensive courses every 14 days, provided there are free places in the relevant course.

Individual learning

How much time do I have to spend on homework?

You should expect about two hours of homework per day.

I am temporarily unable to come to Zurich for the course due to illness, holidays etc. Can I join the course via video link?

Yes, you can choose at any time between coming to the classroom in Zurich or joining your course via video link.

I was sick for two days last week and did not take part in the course. Can I make up for the days I missed the course?

You can access the lesson materials online so that you don’t fall behind. If you wish, you can also book private lessons to catch up on the material you missed. The missed lessons cannot be made up in another course.

The lessons do not meet my expectations. What can I do?

Your feedback is very important to us. You can contact our office directly or send us an e-mail to feedback@bellingua.ch. The person in charge of quality assurance will contact you immediately and try to find a solution. You can also end or the course at any time (one week’s notice) or take a break and change to another course.

I am better than the others. What options do I have?

If your exam grades are consistently above average, we will clarify individually whether you can skip any modules.

Learning in class

Our group has 9 people, will more people join us?

No, the maximum group size is guaranteed by contract and is 9 students.

Is any language other than German spoken in class?

No, from the start, only German is spoken in the lessons.

What happens if a student has difficulties and lowers the level of the class?

In case of insufficient performance (three grades below 4), one has to repeat the course or parts of the course or stop the course.

How often do the teachers change?

Our teachers are all permanent employees. Usually one teacher teaches a whole level (e.g. C1 = 10 weeks intensive course).

Are topics repeated when new students join the course?

No, the courses follow a fixed curriculum that is not changed when new students join. Thanks to our placement test, this is not necessary. In special cases we support new students with private lessons to help them catch up.

Amending your contract

I still have 10 weeks of intensive course booked, but would like to change to an evening course starting next week. Is that possible?

You can stop your current course at any time, provided you give one week’s notice to the end of the week. If there is a space available, you can change to an evening course.

I have booked a course for 30 weeks, but now I would like to finish earlier because I will start a job. Is the money lost?

No, you can cancel the course at any time without giving any reason by giving one week’s notice to the end of a calendar week.

If you cancel, the weekly price will be recalculated based on the effective length of the course.

Additional services

Does Bellingua arrange host families or accommodation?

We have a list of places to stay, but we do not handle the booking process. We also do not arrange host families.

Financial matters

Do you pay the full price for a week with public holidays?

Yes, but we compensate for lessons that are cancelled, i.e. you get the agreed number of lessons for each week.

Can I pay for the course in instalments?

Yes, we can send you monthly bills at no extra cost.

Online

What program is used for teaching via video link?

We use Whereby. You do not need an account or a special program. Whereby works with Chrome, Firefox or Safari. We will send you the link to your online classroom in advance. Here you can find detailed information on the technology.

What is the difference between joining via video link and being in the actual classroom?

Our courses are taught in a hybrid way. Students can decide before each lesson whether they would like to come to Zurich or join their course via video link. The content, exercises and teaching materials remain the same.

Can I test the video link with someone before the course starts?

Yes, someone from the office runs a test with each new student before the start of the course to see if everything works. You will be shown the most important things and functions.

I have technical problems, for example with the sound. Who do I contact?

We have listed the most common problems and the solutions to them here. Our office staff will be happy to assist you if that doesn’t help.

I could not attend the course due to technical problems. Can I make up for it?

You can access the lesson materials online so that you don’t fall behind. If you wish, you can also book private lessons to catch up on the material you missed.

The missed lessons cannot be made up in another course.